REQUEST FOR TENDER FOR THE PROVISION OF SERVICES FOR THE ADMINISTRATION OF PHARMACY PROGRAMS

The Department of Health, Disability and Ageing (the Department) is seeking Tenders for the administration of an initial 28 programs, for an initial term from commencement of the Deed until 30 June 2030 and may be extended for further period(s) of up to 12 months in total (each extension option of no less than 6 months).  
 
 
The successful Tenderer must deliver a fully managed Program Administration Service and Solution and ICT System that aligns with the suite of documents provided. This includes:
 
1.       designing, implementing and maintaining a scalable Solution and ICT System that enables Service Providers to register for a Program, submit and track Claims, manage profiles and receive payments in accordance with Program Rules. The Solution and ICT System must also support data collection and storage, System access for the Department and integration of automated Claim and payment processes; and
 
2.       end-to-end Program administration and oversight, including complaint resolution, communications, training, governance, reporting, compliance and debt management, financial management and End User support through a Call Centre and Self-service functionality. All Services must be delivered in a compliant, efficient, innovative, and continuously improving manner to ensure seamless operation over the Deed Term and each Contract Term.